Customer Service Representative (Field Operations)
Job Title: Customer Service Representative (Field Operations)
Job Type: Full-time
Work Mode: Field-based
About the Role
Careers Verified is seeking a Customer Service Representative (Field Operations) to support customer acquisition, account servicing, and customer engagement within assigned locations representing the bank professionally, resolving inquiries, promoting banking products, and ensuring excellent customer experience.
Key Responsibilities
- Engage with existing and prospective customers in assigned field locations
- Provide accurate information on products, services, and account requirements
- Assist customers with account opening, onboarding, and documentation
- Resolve complaints and escalate complex issues as needed
- Promote banking products (savings, loans, cards, POS, digital banking)
- Conduct customer follow-ups and generate leads within assigned territories
- Ensure customer documentation is completed per bank procedures
- Educate customers on digital banking channels
- Maintain accurate records of interactions, leads, and field activities
- Protect customer information and maintain confidentiality
- Meet assigned customer service and acquisition targets
- Comply with bank policies, KYC, and regulatory requirements
- Prepare and submit periodic field activity reports
Requirements
- Minimum of HND/Bachelor's Degree in any field
- Strong communication and interpersonal skills
- Good customer relationship management skills
- Ability to work independently and spend significant time in the field
- Strong persuasion, problem-solving, and negotiation abilities
- Basic computer and digital literacy
- Ability to meet targets and work under pressure
- Good knowledge of the assigned territory is an added advantage
Application Closing Date
31st December, 2026
How to Apply
Apply via: https://forms.gle/4i6NYjDDbXg5xufr8