Customer Service Representative
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The Playaway Products Team is hiring two Customer Service Representatives to help support our growing business!
- One Full-Time Customer Service Representative
Primary responsibilities:
- Be the voice of the company as the first line of inbound customer service support through various communication channels including answering phones, managing e-mail responses and monitoring web chat tool.
- Manage business order needs including order entry, changes, approvals, and tracking.
- Coordinate Playaway sampling initiatives.
- Facilitate customer data updates within the system and other business critical information.
- Support e-commerce website with customer troubleshooting and internal testing needs.
- Learn and function within our internal NetSuite business system.
- Direct customer outreach for past due invoice followup and documentation.
- Critical thinking and problem solving skills for customer and data troubleshooting that arises.
- Efficiency in computers and technology for internal operating system and website support.
- Proficient in Microsoft Office applications including Word, PowerPoint, Excel and Outlook.
- Ability to learn a new operational system and follow guided instructions.
- Friendly and professional team player with excellent written and verbal communication skills for communicating directly with customers.
- Strong organizational skills with the ability to shift focus in our fast paced environment.
- Comfortable with a bit of self training paired with the ability to quickly reference necessary notes/training info.
- Ability to manage high volume of workloads and to work within an environment with changing priorities.
- Bachelors degree required.
All your information will be kept confidential according to EEO guidelines.