Customer Service Representative

About the Role

We are seeking a proactive and customer-focused Customer Service Representative to manage customer inquiries, resolve complaints, and provide excellent support for the company's logistics services.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Resolve customer complaints efficiently while maintaining a positive customer experience.
• Process customer requests and provide accurate information about the company's logistics services.
• Build and maintain strong customer relationships to encourage loyalty and long-term satisfaction.
• Coordinate with operations and other internal departments to resolve customer issues promptly.
• Monitor customer requests and follow up to ensure complete resolution.
• Maintain accurate records of customer interactions, complaints, and service requests.
• Prepare regular customer service reports and escalate recurring issues where necessary.
• Ensure compliance with company service standards and customer service procedures.
• Identify opportunities to improve customer experience and recommend process improvements.

Requirements

• Bachelor's Degree in Business Administration or a related field.
• 1–2 years of customer service experience, preferably in logistics, transportation, or the service industry.
• Must be able to drive and possess a valid driver's licence.
• Must be confident driving independently, preferably within Lagos.
• Strong computer skills with excellent proficiency in Microsoft Excel and Microsoft Office applications.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer relationship management skills.
• Excellent problem-solving abilities with a proactive approach.
• Ability to multitask, prioritize responsibilities, and work effectively under pressure.

How to Apply

Interested and qualified candidates should send their CV and Cover Letter to:

📧 talentsearch@firstexcelsia.com
Subject: Customer Service Representative

Deadline: August 29, 2026