CUSTOMER SERVICE: Representative - Fort Worth, TX area
Description
CUSTOMER SERVICE: Representative - Fort Worth, TX area
Location
Fort Worth Texas
Requisition Post Information* : External Company Name
Pilot Catastrophe Services Inc
Requisition Post Information* : External Company URL
www.pilotcat.com
Position Type (Portal Searching)
Temporary Full-Time
Catastrophe Management Solution (CMS - a Pilot sister company) is looking for Customer Service Representatives for our Fort Worth office.
CMS Customer Service Representatives
Pilot is actively recruiting Customer Service Representatives, Claims Processors, and Administrative Support Staff.
Our centers provide support to insurance adjusters, insurance carriers, and their customers during catastrophic events such as hurricanes, floods, and earthquakes.
Please note: This is not a licensed adjuster position. This role is in-office and not remote.
Compensation & Benefits:
Competitive wages
401(k) plan
Flexible Spending Account (FSA)
Responsibilities may include:
Receiving First Notice of Loss (FNOL) inbound calls
Making initial and follow-up calls to insureds
Tracking claims processes and compliance
Researching prior losses
Notifying and updating agents
Monitoring faxes and e-faxes for proper distribution
Completing in-house system/software training
Performing accurate and timely data entry
Required Skills & Qualifications:
Strong data-entry skills
Proficiency in Microsoft Word and Excel
Excellent problem-solving and communication skills
Customer service and call center experience
Ability to manage multiple tasks and work in a team environment
Preferred (not required):
Database application knowledge
Familiarity with estimating software
Multi-lingual abilities
The ideal candidate will also demonstrate:
A professional and positive approach to work
Strong work ethic and reliability
Ability to track details while handling multiple tasks
Team-oriented mindset
Commitment to providing outstanding customer service
Additional Information:
Applicants must be 19 years or older.
Some criminal offenses may disqualify candidates from employment.