Customer Service Representative - Front Line

We're looking for friendly, dependable, and compassionate individuals to join our growing team. If you enjoy helping others, providing exceptional customer service, and working in a supportive environment, we'd love to hear from you.

In this role, you'll be a vital connection between our company and the customers we serve. You'll assist customers with equipment inquiries, order processing, funding information, and ensuring they receive the support they need with professionalism and care.

What We're Looking For

✅ Positive, professional attitude

✅ Strong communication and customer service skills

✅ Ability to multitask and stay organized in a fast-paced environment

✅ High school diploma or equivalent

✅ Ability to successfully pass a background check

What You'll Do

• Greet customers warmly and provide outstanding service both in person and over the phone.
• Assist customers by answering questions and providing accurate information about products, equipment, and funding options.
• Process orders using computer systems and required documentation.
• Determine order urgency, verify payer sources, explain payment responsibilities, and coordinate delivery scheduling.
• Educate customers on equipment usage, safety guidelines, funding coverage, delivery expectations, and billing procedures.
• Contact customers regarding borrowed equipment to coordinate timely returns and follow up on overdue items.
• Build positive relationships with customers through professional, courteous, and solution-focused communication.

Why Join Us?

We believe in investing in our employees and providing opportunities for long-term success.

Our benefits include:

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Plan with Company Match
• Paid Training
• Paid Time Off (PTO)
• Employee Discount Program

Schedule

• Full-time
• 8-hour shifts
• Monday through Friday, Day Shift
• On-call and weekend rotation availability as needed

Ready to Apply?

If you're passionate about helping people, take pride in delivering excellent customer service, and want to be part of a team that values professionalism, reliability, and compassion, we'd love to meet you.

Apply today and start building a rewarding career with us.