Customer Service Representative

About Nozzle Nolen

Nozzle Nolen Pest Solutions is a family-owned company that has proudly served South Florida for generations. We are committed to putting people first, delivering excellent service, and creating a positive experience for every customer and team member.

We are looking for an experienced and customer-focused Customer Service Representative to join our team. The ideal candidate has at least two years of customer service or call-center experience and can communicate with empathy, confidence, and professionalism.

Responsibilities

• Handle a high volume of incoming customer calls professionally and efficiently
• Deliver a positive customer experience during every phone interaction
• Listen carefully to customer questions, concerns, and service needs
• Schedule, confirm, reschedule, and update customer appointments
• Explain services, pricing, account information, and company policies clearly over the phone
• Assist frustrated customers while remaining calm, patient, and solutions-focused
• Accurately document all customer conversations in the company’s system
• Coordinate with technicians, service managers, and other departments to resolve customer concerns
• Recommend additional services when appropriate
• Follow up with customers by phone to confirm that concerns have been resolved
• Meet established call-quality, productivity, and customer-service expectations