Customer Service Representative - Full-Time
Description
CUSTOMER SERVICE REPRESENTATIVE - FULL TIME
**5-Time winner of the Top Workplace by the St. Louis Post-Dispatch including 2023 & 2024! **
Our Mission We are devoted to delivering complete customer satisfaction by the way of respect, knowledge, and teamwork.
Competitive Hourly Wage, Full Benefit Package, and All Positions are Day/Evening Shift!
Customer Service Representative (Call Center) Description:
Calling all customer service and call center all-stars. Store Supply Warehouse is adding dedicated service minded professionals to join our team as a Customer Service Specialist at our main headquarters in Bridgeton, MO. As a Customer Service Representative, you will be the point person for customer questions/concerns, inbound customer calls, and entering orders. The customer service department at Store Supply Warehouse is a collaborative, goal-oriented environment with a laser focus on our customers and our team.
Key Responsibilities:
- Providing an excellent customer experience through various channels (phone, email, chat) by addressing customer questions, concerns, and requests in a timely and professional manner.
- Proactively engage with potential customers through outbound calls and emails to introduce Store Supply Warehouse.
- Build and maintain strong customer relationships, ensuring high levels of customer satisfaction and loyalty.
- Stay up to date with SSW product knowledge and industry trends to effectively communicate benefits to customers.
- Identify customer needs and recommend the appropriate products/services to meet those needs.