Customer Service Representative Full time (Wedding Services)
Posted Updated 4
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Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.
And we’re looking for a Customer Service Representative to start immediately!
Client business Overview: A Large bridal service business with high volume of brides daily. Heavily women-employed company. Currently producing custom software system. In scale mode expecting significant growth.
Goal: Hire a bridal coordinator to manage client workflows, bookings, emails, customer service, and project management for brides throughout their journey with the company.
Key Specific Tasks VA will do:
- Managing workflows and tasks in CRM (Dubsado)
- Email communication and customer service
- Invoicing and bookings management
Tools/Software to use:
- Dubsado (CRM system) - must have experience or ability to learn quickly
- Slack - for communication
- Asana - for task management
Qualifications:
• At least 3 years of proven experience as Customer Service Representative assisting international clients
• Excellent English communication skills, both written and verbal
• Impeccable interpersonal skills
• Familiarities with current technologies, like desktop sharing, cloud services, CRMs, and VoIP
• Experience with word-processing software and spreadsheets (e.g. MS Office)
• Knowledge of online calendars and scheduling (e.g. Google Calendar)
• Excellent phone, email, and instant messaging communication skills
• Tech Savvy
• Proactive attitude
• Able to work on a graveyard shift
Technical Requirements:
• USB Headset with Noise Cancellation feature
• Working Webcam
• Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps wired connection
• Backup Internet Service Speed: at least 10 Mbps
Benefits:
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay
Schedule: 9am-6pm EST (full time)
Location: This is a remote, PH-based job
Salary Package: PHP 38,000/month
Please note:
• Only qualified candidates will be invited to take the assessment & scheduled for an interview.
Skills
As published by lever · 23 questions · 1 written answer
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn Profile URL
Short answers (10)
- Current Monthly Salary/Compensation (USD)
- Expected Monthly Salary/Compensation (USD)
- Please record a 2–5 minute video or audio introducing yourself and highlighting your customer support experience. You may use WingIntro (https://www.wingintro.com/) or Loom (https://www.loom.com/) if WingIntro is unavailable. Ensure your recording is clear, completed in a quiet environment, and professionally presented. In your recording, please tell us what interested you in this role and why you want to join Wing, describe one significant improvement you made at a previous company that is relevant to this role, and share a difficult decision you had to make in a previous job, including the situation, your decision, and the outcome. Failure to submit this requirement may result in the disqualification of your application. Once completed, paste your WingIntro or Loom URL below.
- Desired Compensation
- Potential Start Date
- Current Location
- Website, blog, or portfolio: optional
- Who referred you to this position? Enter their first and last name here. optional
- Desired salary
- What is your earliest start date?
Pick from a list (9)
- Have you held a formal Customer Support leadership role (e.g., Team Lead, Manager, Head of Customer Support))? optional
- Can you work weekends?
- What experience level do you have for this position? optional
- How did you hear about this job? optional
- Are you currently employed or working on any projects?
- If you are currently employed, what is your notice period? optional
- Have you worked for Wing Assistant before?
- During what time of the day can you work?
- Wing Assistants are enrolled in a screen monitoring program for Quality Assurance purposes. Are you okay with this arrangement?
Written answers (1)
- Paste the link to the brief video introduction highlighting your experience and significant achievements. Failure to submit one will result to the disqualification of your application.
Attachments (3)
- Please upload a screenshot of your main internet download and upload speeds. You may use https://www.speedtest.net/ to test your connection. The screenshot should look as follows: https://imgur.com/BITfji6
- Please upload a screenshot of your backup internet download and upload speeds. You may use https://www.speedtest.net/ to test your connection. The screenshot should look as follows: https://imgur.com/BITfji6
- Please upload a screenshot of your computer specifications. The screenshot should look as follows: https://imgur.com/Rv1iOfL