Customer Service Representative

GAC Oman, part of the global GAC Group, has been delivering excellence in shipping and logistics since 1972. As we expand our customs clearance, freight forwarding and sea export operations, we are looking for a proactive and detail-oriented Customer Service Representative to join our team.

Your role will involve:

Coordinating full-cycle customs clearance and export documentation (BLs, COO, HS codes)
Handling customer communication related to transportation and export status
Liaising with internal teams, customs officials, port authorities and shipping lines
Maintaining up-to-date client profiles and ensuring timely cargo movements
Preparing and sending regular updates and reports to clients

What we’re looking for:

3–5 years’ experience in customs brokerage, sea exports, or transportation logistics
Strong knowledge of Oman customs regulations, export documentation, and trade compliance
Good command of English (spoken and written); Arabic will be considered an advantage
Proficient in MS Office, with excellent organisational and data entry skills
Customer-focused with a collaborative and ethical work approach
Ability to thrive in a fast-paced, deadline-driven, and high-pressure work environment.

Show

What this application asks

recruitee

Full name, Email, CV, Cover letter, Phone, Photo

Are you currently or have you previously been employed by GAC? yes / no
How soon would you be able to join us? choose one
Are you legally authorised to work in this country? choose one
How many years of experience do you have from similar positions? choose one
Please select your highest completed level of education. choose one
Please attach your highest academic qualifications (Diploma, Certificate) upload · optional
Please attach additional qualifications upload · optional
Please attach additional qualifications upload · optional
GAC may perform background checks in accordance with applicable laws. If asked, would you give your consent to this? yes / no
GAC may perform medical test in accordance with applicable laws. If asked, would you give your consent to this? yes / no
Do you have at least three years of experience in the freight forwarding industry? yes / no · optional
Do you hold a minimum of a bachelor's degree? yes / no · optional
Have you worked in a customer-facing role in the freight forwarding industry? yes / no · optional
Have you handled both import and export shipments in your previous roles? yes / no · optional
Have you worked with ocean, air, and road freight shipments? choose any · optional
Have you dealt with customer complaints or disputes related to freight delays or damages? yes / no · optional
Have you coordinated with customs authorities, shipping lines, or transporters for issue resolution? yes / no · optional
Have you worked in a role where you had to manage multiple customer inquiries simultaneously? If yes, elaborate on your experience optional
Have you prepared or processed a Bill of Lading, Commercial Invoice, Packing List, and other shipping documents? yes / no · optional
Have you worked with a freight forwarding management system or logistics software? yes / no · optional
Are you proficient in using Microsoft Excel and reporting tools for customer service tracking? yes / no · optional
Have you coordinated with carriers or agents for space booking and freight rate negotiation? yes / no · optional
Do you have strong English communication skills, both written and spoken? yes / no · optional
Do you have experience in preparing and managing customs clearance paperwork? yes / no · optional

Customer Service Representative

What this application asks

See also

Tailor your CV for this role?

A new version of freehire is available