Customer Service Representative
Role : Customer Service Representative
Location: Kelana Jaya, Petaling Jaya HQ
Are you a dynamic, results-oriented professional eager to embrace a rewarding career in a dynamic environment? Do you thrive as part of a collaborative team which prioritises innovation and operational excellence for both colleagues and clients? If you’re ready and willing to drive change for the better, we want to hear from you.
Start Your Career with GAC today.
At GAC Cargo System Sdn Bhd, we are seeking a dynamic and experienced Customer Service Representative to be based in Kelana Jaya, Petaling Jaya, to deliver exceptional customer service, and support the expansion of our business.
Duties include:
Manage existing customer accounts through timely, professional communication
Handle customer enquiries, service requests and operational updates
Handle end-to-end logistics operations, including booking, documentation, shipment coordination, billing, and job completion.
Accurate, timely data entry into internal operating systems and third-party platforms
Verify job cost allocations, provisions and billing information to ensure invoicing accuracy
Coordinate submission of documentation for invoice preparation, e-billing and dispatch
Prepare daily, weekly and monthly operational and financial reports
Maintain accurate records and documentation in compliance with company procedures
Ensure compliance with customs, port, airport, and international trade regulations
Identify opportunities to improve workflow efficiency and service quality
Collaborate with internal teams to support smooth logistics operations
Requirements :
Bachelor’s Degree or Diploma in Logistics, Supply Chain, Shipping or a related field
At least 3-4 years of relevant experience in customer service, logistics or freight forwarding
Experience in sea freight is preferred (Import + Export)
Proficient in English and Bahasa Malaysia, in written and spoken communication
Office-based role; commute to Kelana Jaya, Petaling Jaya, required
Skills and competenciesStrong knowledge of logistics and supply chain operations
High attention to detail and accuracy
Strong organizational and time management skills
Ability to handle multiple tasks in a fast-paced environment
Customer-focused mindset with strong problem-solving skills
Ability to work independently and collaboratively in a team environment
Benefits
Comprehensive medical coverage - Dependent (Spouse and children) - 60k coverage Inpatient ,2k - Outpatient
Health screening
Career development and growth opportunities - Internal and external training
Performance bonus + Increment
Referral benefit
Flexi benefit - Gym subscription + Dental +Optical
Company mobile phone and SIM card - Normal to expensive mobile package
Festival celebrations and employee engagement activities
Subsidized parking (50%)
4 days WFH in a month.
As a GAC colleague you will:
Work with a well-established international logistics organization
Experience end-to-end logistics and freight forwarding operations
Benefit from a professional, supportive working environment
Enjoy career development and continuous learning opportunities
Receive a competitive salary and benefits package
If you think you have what it takes to become part of the GAC Cargo System team, we look forward to receiving your application.
Please note that as well as working to recruit staff members via GAC channels, GAC does use third-party recruiters to recruit for specific positions within the Group. Please do however, be aware of unaffiliated recruiters purporting to represent GAC that ask for payment in return for facilitating interviews. A genuine third-party recruiter working with GAC will never ask for payment to facilitate an interview. If you would like to make an application to join GAC, please always ensure to apply through our official channels on or our LinkedIn listing.