Customer Service Representative

Location: Bartlesville, OK

Schedule:

• Full-Time, Monday through Friday
• Primary Shift: 8:00 AM - 5:00 PM
• One position available: 7:00 AM - 4:00 PM

Position Summary

The Customer Experience Representative serves as a primary point of contact for customers and consumers through our national phone queue. This position is responsible for handling incoming calls, responding to customer inquiries, documenting interactions, creating Salesforce cases, and assisting with online review responses. Successful candidates thrive in a fast-paced environment, demonstrate strong communication skills, and have a passion for delivering exceptional customer service.

Essential Responsibilities

• Answers inbound customer and consumer phone calls professionally and efficiently.
• Provide timely and accurate support for product questions, order inquiries, service concerns, and general customer requests.
• Creates customer and consumer cases within Salesforce.
• Document customer interactions thoroughly and accurately.
• Monitor and respond to online reviews in a professional and brand-appropriate manner.
• Escalate complex issues to appropriate departments when necessary.
• Follow established customer service procedures, workflows, and service standards.
• Assist with special projects, reporting, and process improvement initiatives as assigned.
• Contribute to a positive, collaborative, and welcoming team culture.