Customer Service Representative (German)
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German-speaking Customer Representative to join their teams in Porto.
Position: Customer Service Representative
Location: Porto, Portugal
Work model: On-site
Employment type: Fixed term (6 months) with possibility of extension / permanent contract
DUTIES AND RESPONSIBILITIES:
Handle all incoming contacts from bank clients via phone, chat and email (appointments, income statements, PIN/TAN orders for online banking, implementation of card blocking, mediation between the customer and other bank branches, feedback)
Provide excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer experience
Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
Sales-oriented presentation of the product range
Present the product range in a sales-oriented way, support of central marketing campaigns.
REQUIREMENTS:
Native/fluent in German both verbal and written. Fluent in English (minimum C1 level)
Ability to listen actively, identify, apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customers
Ability to take stressful situations well.
OFFER:
Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
Support from colleagues with coaching and mentoring opportunities
Health and Wellbeing initiatives
Monthly meal allowance
Relocation support
And much more!