Customer Service Representative (German-speaking)
You'll be the human connection between Via's technology and the people who depend on it, helping hundreds of thousands of riders and drivers across hundreds of cities every day. You'll keep on-demand services running smoothly, working scheduled shifts, including night shifts, Sundays, or pre-determined holidays where applicable. You'll support drivers and passengers with their questions and concerns, ensuring customer satisfaction and resolving issues. As you grow, you'll have the chance to take on more tasks and responsibilities, with compensation increasing accordingly. You'll need to be flexible across shifts, as this role requires some availability outside standard hours to support 24/7 operations.
Responsibilities
- Ensure the smooth daily operation of services by providing telephone, live chat, and email support
- Work scheduled shifts, including night shifts, Sundays, or pre-determined holidays
- Support drivers and passengers with their questions or concerns
- Ensure customer satisfaction and resolve issues
- Grow tasks and responsibilities over time to increase compensation
Requirements
- Fluent in German and English (C1 or C2)
- Strong communicator who finds the right tone in any context
- Calm under pressure and able to think on your feet; no prior call center experience required
- Technology-savvy and comfortable working with modern IT tools
- Flexible and adaptable across different shifts, including availability outside standard hours
Benefits
- 100% work from home
- State-of-the-art hardware provided
- 28 days of vacation inclusive of public holidays