Customer Service Representative

We are seeking an experienced and highly motivated Customer Service Representative to join our team.
As a Customer Service Representative, you will be responsible for providing excellent customer service and support to our valued customers.

Responsibilities

* Manage incoming customer inquiries via phone, email, and social media channels.
* Provide product and service information to customers.
* Respond to customer complaints and resolve issues in a timely and effective manner.
* Process customer orders.
* Collaborate with other teams to ensure customer satisfaction.
* Maintain accurate records of customer interactions and transactions.
* Identify and escalate priority issues to the appropriate department.

Requirements

* Candidate must possess at least a Bachelor’s Degree in a related field.
* Minimum of 2 years of experience in a similar role.
* Flexible to work shifts, including days, nights, weekends, and holidays.
* Must reside in Benin City, specifically around Sapele Road or GRA and environs.
* Excellent communication and interpersonal skills.
* Capacity to work under pressure.
* Strong problem-solving and analytical skills.
* Proficiency in multitasking and prioritizing in a fast-paced environment.
* Proficiency in Google Docs (especially spreadsheets) and CRM software.
* Experience in a customer-focused environment.
* Ability to work independently and in a team setting.

How to Apply
Interested and qualified candidates should send their application to: [email protected] using the Job Title as the subject of the email.