Customer Service Representative - Government Products

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Service Representative - Government Products based in the United States.

This is a fully remote, inbound customer service role supporting members with important healthcare and government-related products and services.
You will serve as a primary point of contact, helping customers navigate claims, enrollment, billing, pharmacy, benefits, and contract questions.
The role combines compassionate service with detailed problem-solving in a fast-paced healthcare environment.
You will use strong communication, multitasking, and service-recovery skills to resolve complex member situations and deliver positive outcomes.
Paid training will provide a strong foundation in health plan and claims knowledge, preparing you for long-term growth.
You’ll work alongside a collaborative team that values accountability, continuous learning, data-driven decisions, and mutual support.
With multiple career pathways available, this opportunity can provide a strong starting point for advancement across customer service and other business functions.

• Provide high-quality, empathetic inbound customer service to members, resolving questions and concerns related to claims, enrollment, billing, pharmacy, benefits, contracts, and other health plan services.
• Explain benefits, coverage details, and applicable policies clearly and accurately while ensuring members understand their available options.
• Apply established service-recovery processes to manage complex or sensitive customer situations and work toward effective resolutions.
• Deliver consistently high levels of service satisfaction while maintaining accuracy, professionalism, and appropriate documentation.
• Manage multiple systems, customer interactions, and information sources simultaneously while maintaining efficient time management and attention to detail.
• Collaborate closely with teammates to resolve customer issues, share knowledge, and contribute to a supportive service environment.
• Identify opportunities for process improvements and provide constructive feedback to peers and mentors.
• Develop knowledge across multiple products, platforms, health plan processes, and customer-service procedures.
• Adapt quickly to changes in healthcare regulations, products, processes, systems, and operational priorities.
• Participate in paid training and ongoing learning designed to strengthen healthcare, health-plan, and claims expertise.

Requirements:

• High school diploma, GED, or equivalent; relevant work experience may be considered in place of the educational requirement.
• 2+ years of customer service experience, preferably in a healthcare-related environment.
• Excellent verbal and written communication skills, with the ability to explain complex information clearly and professionally.
• Strong customer-service orientation and demonstrated ability to deliver quality experiences in a member-focused environment.
• Advanced multitasking and time-management abilities, with strong attention to accuracy and detail.
• Ability to learn quickly, retain detailed product and process information, and apply knowledge across multiple systems and platforms.
• Strong collaboration skills and willingness to support colleagues in resolving customer issues.
• Ability to identify process-improvement opportunities and provide constructive mentor or peer feedback.
• Adaptability and resilience when working in a rapidly changing healthcare and operational environment.
• Must be legally authorized to work in the United States; visa sponsorship is not available for this position.
• For remote eligibility, candidates must have a primary home address in an eligible employer-registration state: AR, AZ, FL, GA, IA, IL, KS, KY, MI, MN, MO, ND, NE, OK, SD, TN, TX, VA, or WI.

Benefits:

• Fully remote work opportunity within eligible U.S. states.
• 4–6 weeks of paid training, with training scheduled Monday through Friday, 8:00 a.m.–4:30 p.m. CT.
• Competitive salary grade of $34,100–$53,200, with a typical hiring range of $33,300–$43,680, depending on qualifications and other applicable factors.
• Potential eligibility for additional incentive-plan compensation.
• Medical, dental, and vision coverage.
• Paid time off and paid holidays.
• Paid volunteer time off.
• 401(k) contributions.
• Caregiver support services.
• Shift differential incentives for qualifying later shifts.
• Opportunities for career advancement within customer service and other areas of the organization.
• Supportive, collaborative work environment focused on continuous learning and professional development.
• Multiple post-training schedules available between 8:00 a.m. and 9:00 p.m. CT, based on business needs.
• Equal opportunity workplace committed to considering qualified candidates fairly and fostering an inclusive environment.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

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