Customer Service Representative

Customer Service Representative

Broadview Heights, OH

En Garde Deer Defense is a family-owned and operated company specializing in professional deer repellent spray services to help protect yards and gardens.

We are currently hiring a full-time Customer Service Representative to join our team. In this role, you will be responsible for providing excellent customer service, managing customer accounts, scheduling services, and supporting day-to-day operations.

What can we offer YOU:

• Health, dental, and vision insurance

• HSA

• Life insurance

• PTO

PAY: $18-$22 per hour, offer depending on experience

Qualifications:

• High school diploma or equivalent

• 2+ years of administrative, office support, or customer service experience

• Strong communication and interpersonal skills

• Excellent organization, attention to detail, and time-management skills

• Ability to prioritize multiple tasks, meet deadlines, and work independently

• Reliable, flexible, and adaptable in a growing company

• Comfortable learning and using technology, including iPhone and Mac computers

Preferred Qualifications:

• Bachelor’s degree

• Proficiency with Microsoft Office, especially Excel

• Experience with Gorilla Desk or other CRM software

• Knowledge of landscaping gardening, or floral plant care

Responsibilities:

• Respond to customer phone calls, texts, emails, and online leads within 24 business hours

• Provide a high level of customer service and effectively communicate with clients

• Discuss En Garde Deer Defense services with potential customers

• Schedule free trial sprays and manage customer appointments

• Maintain customer accounts using Gorilla Desk CRM

• Assist with invoices, payments, and other administrative tasks

• Follow established procedures for managing off-season customers

• Work with management on customer service initiatives and other assigned projects

Does this sound like the position for you? Apply with a current resume today!

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Life insurance

Pay: $18.00 - 22.00 per hour