Customer Service Representative

Company Overview

At Guarantee Trust Life Insurance Company (GTL), employees join a company with nearly 90 years of stability, purpose, and forward momentum. Founded in 1936 and headquartered in Glenview, Illinois, GTL blends timeless values—integrity, quality products, and personal service—with innovative life and health insurance solutions that help policyholders and distributors across the country.

Where You’ll Work

This position is required to work on-site in our Glenview, IL office most days. Everyone receives 3 flexible remote days per month. And, we offer half-day Fridays – every Friday!

Role Overview

The Customer Service Representative handles incoming calls from policyholders, insurance agents and providers. They provide information regarding claim benefits, policy status, policy benefits, billing and premium information in the most efficient way possible. This person provides this information by the use of various internal systems. The Customer Service Representative is also responsible for identifying and managing at-risk policies by proactively engaging policyholders, resolving concerns, and supporting policy retention initiatives. Our goal is to make every caller feel they have made the right choice in selecting GTL to service all of their insurance needs.