Customer Service Representative
Description
Position Details:
Job Title: Customer Service Representative
Location: Noida, Uttar Pradesh - 201301
Duration: 3+ months [Strong possibilities of extension]
** If selected, must meet and comply with all requirements including, but not limited to, background checks
Categories of Responsibilities:
- Customer Calls
- Customer Focus
- Customer Relationship Mgmt (CRM)
- Customer Service Essentials
- Customer Service Management
Successful Call Center Customer Service Representative Candidates shall possess the following skills:
· Excellent verbal skills, personable over the phone, reliable and able to provide outstanding customer service
· Ability to handle a high volume of calls with varying degrees of questions or concerns
· Solution driven and excellent customer service both internally and externally
· Team player and ability to adapt quickly to the needs of our Sales Support
· Ability to communicate clearly over the phone , good computer navigation skills, needs to log information in the system correctly
· Minimum Bachelor of Business Administration Degree / MBA Preferred
· At least 1 year of customer service experience
· Excellent verbal and written communication skills
· Make good decisions and resolve issues in a clear, calm, and diplomatic matter
· Must be comfortable navigating/ learning multiple computer systems
· Able to work in an individual / team environment