Customer Service Representative | Healthcare Account | with 21K Signing Bonus
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced CS Healthcare Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities:
- Process orders for diabetic supplies and coordinate delivery to patients in a timely manner.
- Conduct follow-ups via phone and fax to obtain authorizations, order forms, and clinical documentation from healthcare providers.
- Maintain and update customer records, ensuring all interactions are accurately documented within the customer portal.
- Meet or exceed individual and team performance metrics, including attendance, average handle time (AHT), quality assurance (QA), and orders processed.
- Stay current on product knowledge, company policies, and service procedures to ensure high-quality customer support.
Requirements
- At least 6 months of BPO experience under a Healthcare Account (US Healthcare Insurance)
- Strong phone contact handling skills and active listening skills
- Ability to multi-task, prioritize, and manage time effectively
- Good verbal and written English skills
- Willing to work onsite in Buendia, Makati
- Amenable working night shift
Benefits
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives
As published by workable
First name, Last name, Email, Phone, Address, Photo, Home Language, Education, Experience, Summary, Resume
- I hereby authorize the representative of ISTA Personnel Solutions to collect my data and information, as part of the recruitment process with the company. I understand that these information collected are essential for my application process. yes / no
- Are you a Filipino citizen residing in the Philippines? yes / no
- This position requires you to work onsite in MAKATI. Please confirm that you are good with this. yes / no
- How long will be your travel time to the office? written answer
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- Were you a referral of an ISTA Solutions Employee? If yes, please put his/her full name here.
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- Date of Birth
- CHARACTER REFERENCE #1 * Please provide FULL NAME, COMPANY NAME, POSITION and CONTACT NUMBER written answer
- CHARACTER REFERENCE #2 * Please provide FULL NAME, COMPANY NAME, POSITION and CONTACT NUMBER written answer