Customer Service Representative

Open 57d

Receive, document and respond to all contacts including member, client and pharmacy inquiries about Benecard PBF benefits, policies and procedures
Investigate and resolve member complaints and concerns in cooperation with Benecard Provider Network and other Benecard departments
Provide ongoing education and support to Benecard PBF membership or clients in regards to benefits, policies and procedures
Research and assist with point of sale issues, claim adjudication and succinct documentation of tasks resolution or steps taken to complete
Excellent Attendance, Able to follow schedule, complete tasks or other duties as assigned within policy

2 years incoming Call Center experience
Critical thinking/analytical skills
Very empathetic
Leadership skills
Think out of the box
Outstanding customer service skills
Very clear and articulate (no grammar issues or slang; if they use it don't send them!)
Flexible...new location. There will be changes. They need to thrive with a changing environment
Drama Free
Motivated
Timeley
Enthusiastic
Comes with a proven track record of success
Multi-tasker
Honest with integrity
It's a career, not a job
Dependable
Mature

Hours for this Position:

• M-F 5 positions for 8:00 AM – 4:30 PM (THIS ORDER IS FOR THIS SHIFT)

• M- F 5 positions for 9:30 AM – 6:00 PM (THIS ORDER IS FOR THIS SHIFT)

• 5 positions for 10:30 AM – 7:00 PM (work every Saturday 9:30 AM – 6:00 PM, off one day during the week)

Advantages of this Opportunity:

• Competitive salary $15.33 per hr

• Excellent Medical benefits Offered, Medical, Dental, Vision, 401k, and PTO

• Growth potential

• Fun and positive work environment

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See also