Customer Service Representative

Our growing team is looking for one Customer Service Representative to help our team continue to lead as the leading provider of private lessons in North America.

Training:
- You will be trained on how to do this.
- You will start as a CS assistant and slowly work your way up.

About HelloLesson:
HelloLesson is a rapidly growing online marketplace that connects students with passionate instructors in sports, music, and language. Our mission is to help people improve themselves through personalized, high-quality lessons—whether it’s learning a new instrument, mastering a second language, or building confidence in the pool. Recently recognized by Inc. Magazine as one of the fastest-growing companies in America, HelloLesson is committed to excellence, innovation, and impact.

Responsibilities:
- Interviewing new teachers.
- Ensuring student happiness.
- Handling student complaints.
- Initiating 10-20 phone calls each day in the USA.
- Writing 2-5 SMS' and emails each day.
- Attending company Zoom meetings and speaking in front of 5-15 other reps.

Qualifications:
- Excellent leadership and communication skills.
- Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.).
- Fluent written and spoken English.
- Professional appearance, dress, and presentation abilities.
- Excellent verbal communication skills.
- Excellent "soft skills" and western cultural etiquette.
- Excellent time management skills.
- A positive attitude that believes anything is possible.

Location: Remote - Philippines

Skills required for this job:

• Customer service
• Escalations
• Team leadership