Customer Service Representative Home Care

At Bethanie, we believe in a collaborative and supportive work culture, where you can grow, learn, and develop professionally. Be part of a vibrant community of experienced aged care professionals dedicated to making a difference.

We are currently seeking a Customer Service Representative to support our Bethanie Home Care Team, based at our Support Services Office in West Perth.

As a Customer Service Representative, you will provide a supportive and professional service environment for our customers and employees. You will also undertake a variety of administrative duties.

This role is offered on a casual basis to provide leave coverage across the team from December to mid-February. Shifts from Monday to Friday from 8am - 4pm and/or 9am - 5pm will be available.

About You

You’re proud of delivering fantastic customer service and have previous experience within a high volume call centre or customer service environment. You will also bring:

Excellent attention to detail

Strong communication and data entry skills
Proficiency with MS Office products, and / or client management systems
An excellent phone manner.
Willingness to obtain relevant vaccinations
Current National Police Clearance (or willingness to apply for one)

The Role

Handle all inbound Home Care related customer and employee service enquiries
Support and liaise with internal employees and departments
Complete various administrative tasks as required

Working with Bethanie

At Bethanie, we are committed to being an employer of choice by creating a supportive and compassionate environment for our people and customers. As well as being part of a stimulating and nurturing work environment, you will also have access to the following benefits:

Financial benefits: Salary Packaging up to $15,899 of life expenses per annum, $2,650 per annum for meals and entertainment and additional benefits for parking – pay less tax and increase your take home pay

Wellbeing benefits: a comprehensive mental health and wellbeing program and free flu vaccinations each year

A rewarding career with a supportive culture and a focus on flexibility and work life balance

To Apply

Please click on the link to upload your CV before the closing date 20th November 2026. We hope to interview sooner so don’t delay!
Our application process consists of an additional questionnaire to be completed to finalise your application. If you require any further information, please contact our Talent Acquisition Team at recruitment@bethanie.com.au