Customer Service Representative - Home Services
Yellowstone Local is proud to represent Veterans AC Phoenix, an industry leader in residential HVAC services.
You're the voice that sets the tone for every customer experience. If you thrive in a fast-paced environment, enjoy helping people, and know how to keep a service schedule running efficiently, this remote opportunity is built for you.
What's in It for You?
Competitive pay of approximately $20.00 per hour
Performance-based bonus opportunities
Full-time remote position
Health insurance
Dental insurance
Vision insurance
Consistent schedule:
Tuesday through Friday: 10:00 AM to 7:00 PM Arizona Time
Saturday: 8:00 AM to 5:00 PM Arizona Time
Sunday and Monday off
Opportunity for career growth with a rapidly expanding company
Why You'll Love It Here
Join a company experiencing rapid growth with opportunities to advance your career
Work alongside a supportive team that values accountability, teamwork, and exceptional customer service
Make a direct impact by helping homeowners receive outstanding residential HVAC service
Enjoy the flexibility of working remotely while staying connected through daily team collaboration
Preference is given to candidates located in Arizona, but qualified remote candidates from other states are encouraged to apply
Your New Role
This is a remote position, with preference given to candidates located in Arizona. However, outstanding candidates from other states will also be considered.
Answer inbound calls for residential HVAC service and maintenance
Schedule service appointments accurately using ServiceTitan
Respond promptly to website contact form inquiries
Communicate with customers through text messaging and ServiceTitan Chat
Return overnight answering service calls
Make outbound calls to existing customers during slower periods to help maintain a full service schedule
Educate homeowners on maintenance plans, available services, and current promotions
Maintain accurate customer records within ServiceTitan
Participate in daily team huddles
Complete end-of-day reporting
Deliver a professional, friendly, customer-first experience with every interaction
Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.
Minimum of 2 years of experience in the home services industry
Experience using ServiceTitan is required
Excellent verbal and written communication skills
Strong organizational and multitasking abilities
Comfortable handling both inbound and outbound customer calls
Ability to work independently in a remote environment while collaborating with a team
Customer-focused mindset with a positive, professional attitude
Residential HVAC customer service experience preferred
Call center or inside sales experience preferred
Experience scheduling residential HVAC maintenance and service appointments preferred
Proficiency with customer service, appointment scheduling, CRM software, inbound calls, outbound calls, customer communication, and residential HVAC industry best practices
Veterans AC Phoenix is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #yellow