Customer Service Representative

As a Customer Service Representative, you will provide a wide variety of services to funeral homes, home preneed counselors, agents, marketing organizations, account executives, and policy owners. You’ll work with a team and collaborate with colleagues to help our customers and the families we serve together.

Your responsibilities will include:

• Provides highly responsive, time-sensitive, high volume, customer-oriented service designed to enhance Company relationships across internal and external individuals.
• Resolve issues related to accounting, claims, and new business for paper and online methods.
• Receives and responds to telephone and written correspondence inquires, provides information and services related to correspondences.
• Provides information and services related to new business, claims, policy information and policy changes. etc.
• Assist agents and funeral homes with on-line services including enrollment, reporting, administration, system navigation.
• Work with agents and customers to resolves issues to ensure compliance with state regulatory requirements and company standards.
• Assist with commission and compensation questions from customers.
• Conduct system testing to help ensure integrity of files and proper underwriting are within limits.