Customer Service Representative
Posted 1
view
Customer Service Representative | West Palm Beach, FL | Full-Time (Saturday - Monday)
Join Hopkins Air Conditioning - serving Palm Beach County for over 35 years! We’re known for providing safe, reliable, and high-quality service, and we’re growing! We’re looking for a Customer Service Representative who enjoys helping people, thrives in a fast-paced environment, and wants to be part of a supportive team.
What You’ll Do:
Join Hopkins Air Conditioning - serving Palm Beach County for over 35 years! We’re known for providing safe, reliable, and high-quality service, and we’re growing! We’re looking for a Customer Service Representative who enjoys helping people, thrives in a fast-paced environment, and wants to be part of a supportive team.
What You’ll Do:
- Be the friendly first point of contact for customers
- Answer calls, schedule appointments, and confirm upcoming visits
- Use CRM software to update customer info and work orders
- Provide updates and support to both customers and technicians
- Keep things running smoothly with accuracy and professionalism
What We’re Looking For:
- 2+ years of customer service or call center experience (home services a plus)
- Strong communication and multitasking skills
- Tech-savvy; ServiceTitan experience is required
- Positive, professional, and customer-focused attitude
Why You’ll Love It Here:
- $18–$22/hour starting pay (based on experience)
- Health, dental, and vision insurance
- Paid time off + holidays
- Growth opportunities in a team-oriented environment
Hopkins Air Conditioning is an Equal Opportunity Employer. All candidates must pass a pre-employment criminal background screening upon hire.