Customer Service Representative

The Customer Service Representative assists Ticketing Services Management with Customer Service operations and works in the Ticketing Call Center, the Calderwood Pavilion, and Huntington Theatre Ticketing Offices fielding patron inquires and processing ticket orders.

JOB DUTIES:

• Facilitates telephone and window sales for Huntington Theatre Company and Boston Theatre Scene, processes season and single ticket orders, exchanges, and FlexPass redemptions.
• Provides information, customer service, and problem resolution for theatre patrons.
• Assists with season ticket processing during peak season ticket periods.
• Maintains accurate Ticketing Office records and processes information in a timely manner.
• Deals efficiently, accurately, and courteously with any season and single ticket patron needs.

In addition to the duties listed above, The Huntington expects the following of each employee: adheres to Huntington policies and procedures; works in a safe manner; performs duties as workload necessitates; maintains a positive and respectful attitude; communicates regularly with supervisor about department issues; demonstrates efficient time management and prioritizes workload; demonstrates regular and consistent attendance and punctuality; meets department productivity standards; participates in Huntington events as needed or required; and completes other duties as assigned.