Customer Service Representative - Hybrid
Rising is looking for our next Customer Service Representative (Working title: Partner & Provider Support Representative) to join our Partner & Provider Support team. In this role, you’ll provide professional, high-quality service to medical providers by handling inquiries related to medical bill review.
Our work helps reduce excess costs, fraud, and waste—making healthcare more affordable for the people who need it most.
Oh, and you get the benefit of working in a small, close-knit team with a manager who truly wants to see you to succeed! This is a great opportunity for those looking to obtain meaningful career experience on the administrative side of healthcare.
Sound interesting? Want to learn more? Take a few minutes to apply, and let's talk!
What exactly does a Partner & Provider Support Representative do? In this job, you will:
- Handle inbound and outbound provider calls and emails
- Resolve bill-related questions and gather required information
- Deliver clear, professional, and empathetic customer service
- Document interactions accurately in CRM systems
- Follow established SOPs, call handling, and escalation procedures
Requirements
Am I the right fit for this job?
- 3+ years of customer service experience
- Call center experience is required
- Healthcare, medical billing, or group health experience preferred
- Strong communication and professional phone presence
- Ability to multitask across systems while on live calls
- Detail-oriented with strong documentation skills
- Calm, empathetic, and solutions-focused under pressure
- Typing speed of 40+ WPM preferred
Schedule
- Schedule: Monday–Friday, 8:30 AM - 5:00 PM CST
- Full-time role; hours may vary slightly based on business needs
- This position offers a hybrid schedule after the mandatory 90-day onsite training, with the expectation to work 1 day a week in office
Hybrid Work Requirements
- Reliable high-speed internet meeting company standards
- Quiet, distraction-free home workspace
- Ability to work independently and remain engaged during scheduled hours
- The ability to use a computer and its associated accessories in an upright position
- Must live in the Milwaukee, Wisconsin area
Benefits
- Hourly Rate: $18.00-$22.00
- Competitive benefits package, including health insurance, 401k with company match, paid time off, paid holidays, and more.
- Beer, soft drinks, and food on Thursday afternoons
- A relaxed, yet upbeat, work environment with jeans professional attire
- Unlimited coffee!
- Supportive, close-knit team
- Meaningful work in healthcare administration
- Leadership that invests in your success
- Rising was named a Top Workplace in the healthcare industry for 2023! Check out our profile here: Rising Medical Solutions, Inc Profile (topworkplaces.com)
- We're on YouTube! Check out our culture at:
- Want to see more? Check out our website: Medical Bill Review | Hospital Bill Auditing | Medical Cost Containment
- Facebook:
- LinkedIn: http://www.linkedin.com/company/rising-medical-sol...
- Glassdoor: http://www.glassdoor.com/Overview/Working-at-Rising-Medical-Solutions-EI_IE322608.11,35.htm
If you are ready to join a team of professionals dedicated to making a difference and making lives better, please apply today!
As published by workable · 15 questions · 2 written answers
Basics
First name, Last name, Email, Headline, Phone, Address, Education, Experience, Summary, Resume, Cover letter
Short answers (5)
- How many years of call center experience do you have?
- How many years of customer service experience do you have?
- Do you have experience with group health insurance or medical billing?
- What is your average typing speed (Words Per Minute)?
- How did you hear about this opportunity with Rising Medical Solutions?
Pick from a list (8)
- Are you legally authorized to work in the U.S. without sponsorship?
- Do you have call center experience?
- Do you have direct, hands-on experience in workers’ compensation and/or group health performing any of the following: medical bill review, revenue cycle management, provider or payer outreach, PPO/network inquiries, fee schedule or contract review, denial or reduction resolution, or EOB/remittance analysis?
- How would you rate your comfort level using computers at work?
- The required work schedule for this full-time position is Monday-Friday 8:30 AM - 5:00 PM CST (hours may change slightly based on business needs). Are you able to work this shift?
- Are you able to commute to the Downtown Milwaukee office location 5 days a week during the training period and 1 day a week after passing the training period?
- If offered a position, would you be able to submit to a background check and pre-employment drug screen?
- The hourly rate for this position has a range of $18.00 - $22.00. Will this fulfill your wage requirements?
Written answers (2)
- Please describe how you've used computers in the past 5 years, either in your professional roles or personal life. Include any software, tools, or systems you're familiar with.
- Have you worked remotely before? If so, please list the tools, platforms, or systems you used to stay connected and complete your work.