Customer Service Representative I

Location – Circleville, Lancaster, Williamsport, Ashville or London, Ohio

Job Area – Operations

Employment Type – Full-time or Part-time

FLSA Classification – Non-Exempt

Primary Schedule – Within branch hours

Supervisory Responsibility – None

Travel – Occasionally travel to other branches

A Bank Customer Service Representative I has a vital role providing exceptional customer service to our customers to effectively and efficiently meet their financial services needs.

Duties and Responsibilities

· Provide great customer service that meets and exceeds service expectations with a friendly demeanor, can-do attitude, and willingness to always help.

· Perform CSR duties with high regard for detail to assure accuracy in every transaction, balance and maintain teller cash drawer, verify endorsements.

· Process check orders, night drop mail, holds, wire transfers, CTRs, and stop

· Coordinate frontline supplies.

· Assist with opening and closing procedures, dual control requirements and various tasks as assigned.

· Assist with teller audits.

· Balance and troubleshoot ATM, and coin machine.

· Be knowledgeable of all deposit, business and consumer loan products to effectively explain and promote the Bank’s products and services to customers and connect them with the appropriate bank partners.

· Assist customers in accessing safety deposit boxes.

· Represents the Bank and its products and services with pride and enthusiasm to internal and external customers.

· Displays understanding of TSB deposit and products and services, including online banking, to explain features and benefits to customers and make sound product/service recommendations.

· Adhere to all operational, security, risk and regulatory policies and procedures.

· Maintain the highest level of confidentiality with all information obtained.

· Maintain balance and error record that is in line with policy.