Customer Service Representative I
Posted 9
views
Description
Lakehaven Water and Sewer District has an immediate opening for one Customer Service Representative in our Administration Department.
|
Position Range
|
Pay Level
|
2026 Pay Range
|
|
Customer Service Representative I
|
7
|
$39.23 - $51.03
|
A Lakehaven Customer Service Representative is responsible for assisting customers at the counter, by phone, and through correspondence. Tasks include providing customer service information, posting payments, performing daily balancing, sorting daily mail, and filing adjustments. The Customer Service Representative is responsible for providing excellent customer service while performing a variety of additional office tasks, in a fast-paced, team-oriented environment.
As a Lakehaven Customer Service Representative, you will be part of a team that has been recognized by the National Association of Clean Water Agencies for its environmental stewardship and has been a long-standing member of the American Water Works Association. Lakehaven has a service area population of over 135,000 people living across a 35 square mile area in south King County, makings us one of the largest special-purpose water and sewer districts in the state. Our water system includes 450 miles of water mains, 25 active wells and 12 storage tanks, which allows us to meet a current annual average water demand of 10 million gallons per day (MGD) from the community. Lakehaven also has two wastewater treatment plants, 36 sewer lift stations, and 350 miles of sewer mains capable of collecting and treating up to 15.6 MGD. Our employees work hard to produce and treat high quality drinking water and to ensure treated wastewater adheres to EPA standards, which safeguards the local ecological system of Puget Sound.
As a member of the Administration department, it is necessary that the ideal candidate be able to work independently as well as collaborate and work effectively with a team. Critical thinking and problem-solving skills are essential.
Position placement and pay is dependent upon experience and qualifications.
The successful candidate should have the following:
- A high school diploma or equivalent.
- A minimum of two (2) years customer service-oriented work experience.
- Previous clerical work experience, including knowledge of standard office practices and procedures.
- Familiarity with Microsoft Office products.
- Demonstrated ability to fluently speak Spanish in a professional manner is desired.
- Excellent oral and written communication skills.
- Strong ability to multi-task in a fast-paced customer service environment.
BENEFITS:
- State of Washington Department of Retirement Systems PERS Plans
- State of Washington Department of Retirement Systems Deferred Compensation program.
- State of Washington Health Care Authority’s Medical, Dental, Vision benefit programs, life insurance and long-term disability insurance.
- HRA VEBA Account
- Paid Time Off (Paid time off – 8 hrs. per month (increases with years of service) and WA Paid Sick Leave – 8 hrs. per month
- Holiday Pay (13 paid holidays)
- Please visit: Lakehaven Water and Sewer District Benefits Summary
This position is anticipated to work onsite for 40 hours per week, between Monday and Friday, during regular business hours.
Does this sound like the job for you? Lakehaven Water and Sewer District is an Equal Opportunity Employer. Individuals interested in applying for this position must submit a completed Cover Letter, Resume, and District Application through our portal on our website at .
If you need an accommodation in the recruitment process or an alternate format of this announcement, please enquire directly with the Human Resources Assistant Manager.