Customer Service Representative I

Do you enjoy helping customers and solving problems? We are actively seeking a talented Customer Service Representative to join us in Denver! As a CSR I with Bron, you’ll assist customers with placing orders, handle inbound phone calls, and support company sales goals. This is a great opportunity to join a growing company and work collaboratively with multiple departments to solve problems for the customers we serve.

You will know you're a great fit for this position if you enjoy talking with customers, are a self-starter, detail oriented, and can work quickly and accurately against deadlines.

Starting pay is $18 - $28/DOE per hour plus benefits. Open until filled.

Who is Bron Tapes?

• Bron Tapes is the premier producer, distributor, and converter of pressure sensitive tapes, adhesives, and innovative solutions in North America.
• We pledge to provide our customers with exceptional service and quality products at competitive prices.
• We were founded in Denver, CO in 1977 and are proud to celebrate 49 years of success!
• We have 10 locations across the country and are growing!

Job Summary:

As a CSR with Bron, you’ll assist customers with placing orders, handle inbound phone calls, and support company sales goals. This is a great opportunity to join a growing company and work collaboratively with multiple departments to solve problems for the customers we serve. You will know you're a great fit for this position if you enjoy talking with customers, are a self-starter, detail oriented, and can work quickly and accurately against deadlines.

Essential Duties & Responsibilities:

• Order entry and management
• Inventory management; communicate inventory issues to appropriate personnel
• Providing order status, product information, account status, pricing, or service to customers and Application Specialists in a timely manner
• Communicating with customers via phone and email in a professional manner
• Maintaining close and effective communication with co-workers in sales, office, and warehouse
• Creation and maintenance of records relating to customer and vendor transactions; processing customer payments and documents.
• Support local and company-wide sales goals
• Basic understanding of the estimating process to build quotes based on provided information
• Other duties as assigned