Customer Service Representative I
We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day.
Why Join IU Health?
As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:
- 401(K) retirement savings with employer match
- Tuition reimbursement
- Employee Assistance Program – Counseling at no cost to you
- Healthy Results – Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!
SCHEDULE
Monday-Friday 7:45am-8:15pm (10/12-hour shifts)
Saturday & Sunday 7:45am-6:15pm
**Must work 36 hours per week; holidays and weekends
Training:
Week 1: Tuesday-Friday 8:00am-4:30pm
Week 2: Monday-Thursday 8:00am-4:30pm
WORK LOCATION
Brownsburg/Avon Urgent Care
KEY RESPONSIBILITIES
- Responds to patient/customer inquiries via phone and email in a timely and professional manner.
- Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines.
- Collaborate with other departments for issue resolutions as necessary.
- Accurately gathers and documents patient/customer information and interactions for database recording and scheduling.
- Processes orders, exchanges, and other service requests.
- Maintains professionalism and a positive attitude in all patient/customer interactions.
REQUIREMENTS
- High School Diploma/GED is required.
- Requires 0-3 years of relevant experience.
- Requires proficiency in Microsoft Office.
- Requires the ability to manage time effectively in a fast-paced environment.