Customer Service Representative I

TITLE: Customer Service Representative I

POSITION OBJECTIVE: Responsible for providing exceptional customer service.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Strong written and verbal communication skills Background as a customer service representative for a company that does manufacturing is a plus.
Bachelor's degree (B. A.) from a four-year college or university preferred; and two to three years related call center experience and/or training; or equivalent combination of education and experience.
To perform this job successfully, an individual should have intermediate knowledge of Microsoft Office and Teams.
Proficiency in SAP and AS400 is preferred as daily use of both systems will be required in this position.
Ensure consistent, dependable attendance and demonstrate a willingness to accommodate non-standard work hours as necessary.
Capable of effectively managing job-related stress and fostering productive workplace interactions.

JOB RESPONSIBILITIES:

Receives requests from customers by telephone or email, analyzes requests, provides information requested or ascertains who can best provide the information, and routes the requests to the proper person.
Analyzes transactions, corrects records, and adjusts errors.
Supports Sales Region and provides samples for sales reps.
Maintains liaison with other departments for order completion.
Enters sales orders into the system, contacts customers to ascertain data omitted on orders, resolves customer questions related to orders, provides price quotations, and traces the status of orders.
Has knowledge of and provides information as appropriate for all product lines, prices, delivery times, drop ship items, various marketing promotional services, and similar data as required.
Contacts customers on status of orders and advises customers of schedule dates and changes.
Build sustainable relationships with assigned customers, working to meet their specific needs and recommend process changes to do so accordingly.

WORK ENVIRONMENT CONDITIONS SUBJECTED TO IN THIS POSITION:

Work in a smoke-free, office setting. This position interacts extensively with customers and employees within corporate headquarters.
75% sitting in an office environment, spent on a computer/telephone; 25% interacting with employees and management in meetings, etc.
Mobility and availability required to complete meetings.
At times, this position may require remote work therefore access to a designated workspace and high-speed internet is a must.