Customer Service Representative I

Customer Service Representative I - Logistics Operations

Join CEVA Freight Management Mexico S.A. de C.V. as a Customer Service Representative I within our Warehouse Operations department, based in Apodaca - Monterrey. This role offers an excellent opportunity to contribute to our logistics operations by ensuring a seamless and positive experience for our customers.

About the Role

As a Customer Service Representative I, you will be a vital front-line contact for managing customer interactions related to logistics and freight services. Your primary responsibility will be to address and resolve customer inquiries promptly, track shipments accurately, process orders efficiently, and work collaboratively with internal teams and external carriers to guarantee timely delivery and service excellence.

Key Responsibilities

• Provide exceptional front-line customer support by responding to inquiries, complaints, and requests with professionalism and empathy.
• Track and monitor shipments to ensure they meet delivery schedules, updating customers regularly with accurate and timely information.
• Process customer orders accurately, verifying details and coordinating with warehouse and transportation teams to facilitate smooth operations.
• Collaborate effectively with internal departments including Warehouse Operations, Logistics Planning, and Carrier Management to resolve issues and improve service delivery.
• Maintain and update shipment records, documentation, and customer communication logs to ensure compliance with company policies and legal requirements.
• Adhere strictly to customs regulations and company procedures, ensuring all shipments meet the required compliance and service level agreements (SLAs).
• Identify opportunities for continuous improvement within customer service processes and contribute suggestions to enhance customer satisfaction and operational efficiency.
• Handle routine problem resolution while escalating complex cases promptly to the appropriate teams ensuring customer concerns are addressed swiftly.

Skills and Qualifications

• Proven experience in customer service, ideally within logistics or freight management sectors.
• Strong communication skills in English and Spanish, both written and verbal, to effectively interact with diverse customers and internal partners.
• Detail-oriented with excellent organizational skills, capable of managing multiple tasks while maintaining accuracy.
• Ability to work collaboratively within a team and independently to prioritize workloads effectively.
• Proficiency with computer systems and software platforms commonly used in logistics operations including shipment tracking and order processing tools.
• Knowledge of customs procedures and relevant compliance standards is highly advantageous.

Why Work With Us?

At CEVA Freight Management Mexico, we value teamwork, integrity, and customer focus. We provide a dynamic and inclusive work environment where your contributions directly impact our efficiency and customer satisfaction. You will have opportunities for professional development and to expand your skills in the logistics industry. Become part of a global leader committed to operational excellence and sustainable business practices.

Location

This role is based in our Apodaca facility, within the vibrant Monterrey region, offering a supportive workplace with excellent facilities and a collaborative culture.

If you are motivated to provide outstanding customer service and support logistics operations with accuracy and dedication, we encourage you to apply and join our committed team.