Customer Service Representative I - PT - Airport

SummaryResponsible for variety of duties that contribute to the overall success of the fixed base operations (FBO) with the focus on providing excellent customer service and a welcoming environment. Responds to customer inquiries on the phone and in person providing airport information. Works closely with FBO team to ensure service needs are met. Rotating schedule to include weekdays, evenings, and weekends.
Essential Duties and Responsibilities

Professionally greets all customers and visitors
Guides customers within the airport for services
Records customer information and preferences into the computer system
Increases customer satisfaction by responding promptly to requests
Prepares for incoming aircraft; ensures customer requests are fulfilled, and necessary staff is available upon plane arrival
Receives fuel order requests and coordinates with the line service team to fulfil order
Prepares invoices for services rendered through the X1FBO system to customers, pilots, and transients
Communicates clearly over radio, in person, and over the phone
Maintains neat work area at the customer service desk, the lobby, Pilot’s Lounge, and FBO amenities
Drives as needed during special events
Adheres to attendance policy; ensures punctuality for assigned shift
Follows City policies, procedures, and safety guidelines
Performs other duties as assigned

Minimum Qualifications

High school diploma or equivalent
One year of customer service experience in an airport environment or related customer service industry
Pass an onsite airport driver’s test for driving in an Airport Operations Area

Certificates, Licenses, Registration

Valid Driver License