Customer Service Representative I
PTC is a leading manufacturer and marketer of welded and cold drawn mechanical steel tubing and tubular shapes, plated bar and tubing, and fabricated parts and precision components.
We at PTC value our employees’ health and wellness. We offer the following:
- FREE Healthcare
- HSA option
- Dental
- Vision
- Life Insurance
- Dependent & Spouse Life Insurance
- Long Term Disability
- Critical Illness & Accident Coverage
- 401K plan with company match
- Referral Bonus
- Employee Assistance Program (EAP)
- Annual college scholarship available for children & grandchildren of PTC employees
- Tuition Reimbursement eligibility
Job Summary:
The Customer Service Representative serves as a vital link between our customers, manufacturing plants, and outside sales team. Manages the full lifecycle of steel tube orders—from providing technical pricing and lead times to monitoring production status and resolving complex logistical claims. Fast-paced industrial office, where precision in quoting and a proactive approach to sales support are essential to maintaining our competitive edge in the market.
This is not your typical Customer Service role. Critical thinking, math skills, organizational skills, computer skills, and attention to detail are a must.
Essential Duties and Responsibilities:
• Provide accurate and timely pricing and basic product support to customers.
• Enter and check sales orders for accuracy.
• Enter and maintain quote records; log wins/losses and capture competitive feedback.
• Assist outside sales with standard quoting activities and documentation needs.
• Deliver routine updates to the sales team regarding orders, inquiries, and follow-up actions.
• Make follow-up calls to obtain information, provide updates, and support sales processes.
• Assist with assembling information for proposals and RFQs.
• Support claim/invoicing issue resolution by gathering documentation and coordinating information.
• Participate in training to build products, system, and industry knowledge.
• Run reports as assigned.
• Attend and support internal meetings as needed.