Customer Service Representative I WLC

BASIC FUNCTION

The Customer Service Representative is responsible for providing excellent customer service to the patrons of the Skokie Park District that either walk-in or telephone. Greets internal and external customers, processes registrations, provides information about District programs, facilities and events. Answers the telephones in a professional manner.

ESSENTIAL DUTIES

• Processes program registration through the RecTrac registration system.
• Process program and facility registrations, passes, permits and sales specific to facility.
• Process end of shift paperwork and receipts, manage transactions including cash, checks, credit cards and Skokie Park District gift cards.
• Maintain the cleanliness of the front desk and display area.
• Communicates with the Customer Service Supervisor, custodial staff, and Facility Manager regarding activities and events, specific set-ups and special considerations.
• Answer incoming telephone calls and handle inquiries with regard to Skokie Park District programs and events.
• Assist supervisors and staff members with various office jobs as needed.
• Greet and communicate with customers in a courteous and professional manner.
• Responsible for following proper recycling procedures.
• Attend mandatory staff meetings and training as assigned.
• Open, closes and secures facility following written procedures and/or checklists

OTHER DUTIES

Performs other duties as assigned. Adheres to and actively enforces the safety responsibilities and safety procedures as outlined in the District's Safety Manual and overall risk management program.

Must be able to work weekdays and weekends.

Hours: 5:30 am - 10:30am | Opening

10:30 am- 4:00 pm | Mid Shift

4:00 pm - 9:00 pm | Closing Shift