Customer Service Representative II $17.50

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Join the Conduent Customer Service

Representative Team

WORK ONSITE/NOT REMOTE

Payrate: $17.50/Full-time

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. We offer Excellent Training, Career Opportunities, a Great Culture, and Great Benefits!

From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.

About the Role

As a customer service representative, you will be supporting our client’s customers as the first point of contact. You will answer questions concerning their accounts. You will help customers with their account issues while providing them with exceptional customer service.

As a customer service representative, you will be responsible for:

The EPC Call Center is a growing, high-volume call center that services child support payment cards for multiple states. This is an inbound-only call center with a strong commitment to providing exceptional customer service. The call center hours are Monday through Friday from 7:00 AM – 7:00 PM. A variety of different shifts are available. This position reports to the call center management team, following the chain of command.

The Customer Experience Associate’s responsibilities include, but are not limited to:

• Answering calls within 5 seconds or less
• Providing one call resolution whenever possible
• Maintaining up-to-date product knowledge
• Reviewing their own quality assurance evaluations within a timely manner
• Escalating cardholder issues to the call center management team
• Maintain adherence in areas such as attendance, punctuality, and aux times

The ideal candidate will be able to meet the following requirements:

• A minimum of one year of experience in a customer service role. Previous call center experience is preferred.
• Possess basic computer skills

Requirements

• Must be at least 18 years of age
• Have a High School Diploma or an equivalent level of education
• Be able to successfully pass a criminal background check and drug screen
• 100% attendance during the training

Working for you

• $17.50 per hour pay rate (bi-weekly pay)
• Paid Training
• Full-time schedule (40 hrs. a week)
• Career Growth Opportunities
• Full Benefit Options

About Us

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Join Us

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.