Customer Service Representative II

About us

At Plexus, our vision is to help create the products that build a better world. By embracing an innovative culture of excellence, we pride ourselves on designing, manufacturing and servicing some of the world’s most transformative products. From life-saving medical technology and mission-critical defense solutions to sophisticated industrial automation, we’re proud to partner with our customers to bring their complex ideas to market.

Visit to learn more about our unwavering commitment to our vision.

Living Our Values

With a vision rooted in the wellbeing and inclusive engagement of our team members, our customers, their end users and our communities, people are the heart of what we do and who we are. Our values unite and guide us in everything that we do.

Our values include: Growing our People, Building Belonging, Innovating Responsibly, Delivering Excellence and Creating Customer Success.

As part of our team, you’ll do impactful work within an inclusive environment where everyone works together to achieve extraordinary outcomes. You’ll be empowered to reach your full potential through managing your own personalised development plan and access to our learning and development programs.

Purpose Statement: Supports Program Managers with monitoring and following up on actions from daily/weekly meetings, coordinates activities with other functions, engages with customers on change orders, generates reports and maintains visual metrics.

Key Job Accountabilities:

• Provide efficient administration assistance to PMs and CFT with ownership of an action log and drive completion of actions to plan, including facilitating actions from other functions
• Supports PM with consolidating and tracking production metrics, trends, and exceptions to delivery plan, takt time, etc. Raises hand to ensure variance to plan and other issues are addressed
• Plan, coordinate and prepare materials for customer site visits and business reviews. Coordinate and prepare for on-site customer events in coordination with Customer Experience Team.
• Execute daily tactical tasks related to delivery such as running on-time delivery (OTD) reports, backlog and revenue / shipment reports, raw materials, assists in follow up and resolution of Accounts Receivable, and finished goods shipments, FIA & NREs recovery and potentially support APQP. Intermediate CRG communication with customer and coordination with CFT
• Daily customer interface for POs, commitment dates on orders, customer queries and requests. May work on cNPS activities.

Education/Experience Qualifications:

• Bachelor’s Degree with 2 or more years of related experience is preferred. An equivalent combination of education and/or experience will be considered.

Other Qualifications:

• N/A

Physical Requirements:

• N/A

Travel Requirements:

• N/A

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.

Your Rewards and Wellbeing

We believe in rewarding your contribution with a comprehensive package designed to support your life both inside and outside of work.

Financial Bonuses & Compensation:

• 13th Salary
• Meal Tickets
• Childbirth Bonus
• Financial Support for Exceptional Situations
• Referral Bonus
• Discretionary Performance-Related Bonus

Health & Wellbeing:

• Private Health Insurance
• Psychotherapy & Emotional Support
• Fitness Membership in Oradea
• On-site Medical Cabinet

Annual Leave & Time Off:

• Annual Leave: Employees receive between 22 and 26 days of paid annual leave, scaling with their seniority
• Volunteer Time Off

Recognition & Rewards

• Employee Recognition Program
• Idea Generation Program
• "Thank You" Program

Everyday Perks & Facilities

• Free Transportation
• On-site Canteen
• Bookster
• Employee Discounts

Application Process

At Plexus, we don't look for culture fit, we look for culture add. We value the unique perspectives you bring and review every candidate holistically, balancing professional experience, education and individual journey.

Accessibility and Accommodations

As a Disability Confident employer, we recruit purely on the basis of skills and merit, ensuring an equitable process for everyone. We are committed to providing reasonable accommodations for individuals with disabilities or special requirements. If you require support during the application process, please contact us at [email protected] with your contact information and a description of your needs.

Note: This inbox is dedicated to accommodation requests; please note that application status updates cannot be provided via this address.