Customer Service Representative
Posted 1
view
About the Role
IKNORBERT Communications Limited is seeking a dedicated and customer-focused Customer Service Representative to serve as the primary point of contact for customers, handle inquiries, resolve complaints, and ensure an excellent customer experience.
Key Responsibilities
- Respond to customer inquiries via phone, email, and live chat.
- Provide updates on orders, deliveries, and product availability.
- Resolve customer complaints and escalations promptly.
- Coordinate with logistics, warehouse, and sales teams to address service issues.
- Upsell relevant products and value-added services.
- Maintain accurate records of customer interactions.
- Monitor recurring issues and provide improvement recommendations.
- Meet customer service targets and response-time standards.
Requirements
- B.Sc/B.Ed/HND in Mass Communication, Business Administration, or related Social Science fields.
- Previous customer service experience required; call center experience is an advantage.
- Excellent verbal and written communication skills.
- Strong problem-solving and organizational abilities.
- Proficiency in computer applications and customer service tools.
- Ability to work independently and within a team.
- High level of empathy and customer-focus.
📩 How to Apply
Interested and qualified candidates should send their CV to careers@iknorbert.com using Customer Service Representative as the subject of the email.