Customer Service Representative - Industrial
Description
Pepco Sales is a Manufacturer's Representative Agency serving residential, commercial, and industrial markets for new construction, repair and remodel. We operate in TX, OK, AR, LA, and NM. In addition to the traditional outsourced sales agency model, we also distribute goods from over 100,000 sq. ft. of distribution space throughout Texas operating as both a master distributor to the wholesale markets and as an outsourced DC for various manufacturers.
Our Mission is to drive value and opportunities for our marketplace and stakeholders as the most professional, efficient, tech savvy, knowledgeable, and diverse Team in our territory servicing the Plumbing/Mechanical, HVAC/R, and Waterworks segments in the construction industry.
Through the values of: - Passionate, Ethical, Professional, Continuous Improvement, Ease of Doing Business, Socially Responsible, Accountable, Leadership Mindset, Tech Forward and Respectful.
At Pepco, we are here to BUILD IT BETTER.
Summary:
A customer service representative is the key information interface between customers and the resources from manufacturers, outside salespeople and internal departments to provide service and deliver products that exceeds customer expectations.
Duties and Responsibilities:
Success and bonuses are earned through these key tasks:
Accurate and proactive customer communication surrounding order entry, products, pricing, availability, shipping and delivery dates.
Management of work queues to meet KPIs in answering phones and completing phone and email tickets,
Completing assignments from customers, salespeople and company leadership.
Assisting the sales team, especially with pricing, quotes, paperwork, customer communications, and followup.
Complete continuing education training each month to increase knowledge of products and best practices.
Through a passionate and professional execution of those four key tasks, a customer service agent will gain the respect and trust of customers and outside sales representatives. This trust will allow you to guide the customer through manufacturer processes and become easier to do business with over time. This Ease of Doing Business goal will increase sales and raise the standing of the company in the industry. It starts with you.
Skills:
Learning and research capabilities, knowledge of CRM and ERP systems, strong email skills and organizational capabilities, exceptional phone communication skills and charisma, using and customizing tools to keep yourself organized to complete tasks on a deadline, strong information and data management skills, ability to keep calm under pressure, a high sense of urgency.
To succeed at this role you will need:
An associates degree, equivalent technical degree, 2 or more years of industry experience or some college is required.
Knowledge of our core industries is a plus. These are, Plumbing, Heating Ventilation and Air-conditioning (HVAC), Water Heaters, Pipe Valves and Fittings (PVF), Plumbing Fixtures, Plumbing Specialties and HVAC Equipment.
Experience with industrial plumbing (pipes, valves, fittings) preferred.
Bachelor's degree or equivalent core industry experience is preferred.
English language required.
Tags
Plumbing, Heating Ventilation and Air-conditioning, (HVAC), Water Heaters, Pipe Valves and Fittings, (PVF), Plumbing Fixtures, Plumbing Specialties, HVAC Equipment, Plumber, Contractor, Counter, Sales, Inside Sales, Service, Customer Service
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.