Customer Service Representative (Insurance Account) - MOA Pasay
Posted Updated 5
views
Description
We are seeking Customer Service Representatives for our growing Insurance account based in MOA Pasay. The ideal candidate will provide exceptional service to customers, handle inquiries related to insurance products and claims, and ensure satisfaction through effective communication and problem resolution.
Key Responsibilities
- Respond promptly to customer inquiries regarding insurance policies and claims via phone, email, and chat
- Resolve customer complaints and issues with a focus on first-call resolution
- Maintain accurate records of all customer interactions and transactions
- Provide product and service information clearly and accurately
- Collaborate with team and management to improve customer service delivery
- Meet or exceed individual and team performance targets
Requirements
- At least a SHS Graduate or completed 2nd year in college
- Must have at least 12 months of solid international BPO experience
- Must be conversant in both spoken and written English
- Amenable to work fully on-site in MOA Pasay
- Amenable to work on graveyard shift and shifting schedule
- Can start ASAP
Benefits
- Free HMO
- Free Dependents
- Night Differential
- Program Incentives
Please note that this is contingent to the final company or account you'll be profiled to.
As published by workable · 19 questions
Basics
First name, Last name, Email, Headline, Phone, Resume, Cover letter
Short answers (6)
- Please indicate the exact number of BPO experience you have in months (i.e. 36). If not applicable, indicate 1.
- What course/s did you take up in college and/or in TESDA? List down all that applies (i.e. BS Accountancy, Manufacturing). If you did not reach college or take a TESDA course, kindly indicate N/A.
- Which location are you residing in? (City of Residence)
- How much was your last monthly compensation package (in PESO)? (i.e. 16000)
- How much is your expected salary (in PESO)? (i.e. 18000)
- What time between Mondays to Fridays, 9am to 5pm, are you available for a phone call?
Pick from a list (13)
- How did you know about this position?
- How many months of BPO experience do you have?
- Based on your prior BPO experience, please select ALL lines of businesses that you've already supported below. For those without experience, please select N/A.
- What is your highest educational attainment?
- Which location do you prefer working in?
- When is the soonest you are available to start working?
- Are you currently enrolled or have plans in enrolling in school?
- Do you have any plans to work abroad in the next two years?
- Are you willing to work fully onsite?
- Are you willing to work on shifting schedule and graveyard shift?
- Are you willing to work during weekends, holidays, and render paid overtime?
- Are you currently employed?
- Are you willing to undergo both virtual and onsite recruitment processes?