Customer Service Representative Italian and English

Provide first-level customer support through live chat, email, and phone. Handle assistance requests professionally, balance customer and company requirements, communicate clearly in Italian and English, ensure regulatory compliance, and represent products while delivering a strong service experience.

Responsibilities

• Serve as a bridge between the company and its clients
• Provide first-level support via live chat, email, and phone
• Handle assistance requests professionally
• Balance customer interests with company requirements
• Communicate clearly with clients in Italian and English
• Ensure compliance with Cyprus and global regulations
• Represent the company and its products

Requirements

• Flexibility to work shifts and weekends
• Excellent command of Italian and English
• Basic understanding of financial markets
• Previous customer service experience
• Client satisfaction focus
• Excellent interpersonal skills
• Highly motivated to succeed and contribute to the team