Customer Service Representative, Jalan Kebun Teh Johor Bahru Branch MY
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| Operational Function | • To transact over-the-counter transactions on cash and non-cash transactions according to advice slips or other negotiable documents • To record all transaction accurately and balance each day's operations • To perform general administrative duties as required by the function • To discharge duties instructed by immediate supervisor to serve business interests of the Bank |
| Customer Relationship | • To attend to customer requests, inquiries, problems and complaints by providing prompt and service to customers, escalate customer's feedback to higher authority for deliberation. • To actively involve in cross product sales activities to ensure optimal customer reach. |
| Process & Compliance | • To maintain confidentiality of information and comply to standard operational procedures (SOPs) and to ensure regulatory requirements are met towards achieving operational excellent • To perform other duties as assigned |