Customer Service Representative - Japan PV

The Customer Service Representative based in Japan serves as an interaction between Coastal Pacific operations and the customer. Serves as a key communications link between the Far East service platforms, customers and CONUS based team members.

Roles & Responsibilities:

• Provide responsive, professional customer service to U.S. military installations, Navy ships, and other authorized customers.
• Oversee daily operations at the Yokohama warehouse facilities, ensuring efficient receiving, storage, inventory control, and distribution activities.
• Coordinate preparations for annual warehouse sanitation audits and ensure compliance with food safety, sanitation, and food defense requirements.
• Address customer concerns, resolve operational issues, and coordinate corrective actions with appropriate personnel and service providers.
• Maintain effective working relationships with Navy ship and shore-based customers, the DLA Troop Support Contracting Officer's Representative (COR), and CPFD service providers.
• Coordinate with CPFD personnel across all service areas to ensure timely and accurate fulfillment of customer requirements.
• Prepare daily Order Acknowledgement (ORDAK) reports, recommend substitutions for items not in stock (NIS), and process customer-requested changes to order quantities and delivery dates.
• Verify product availability, coordinate special deliveries, and relabel products approved for shelf-life extensions in accordance with established procedures.
• Track inbound containers, coordinate receiving activities, and recommend inter-warehouse transfers to maintain inventory availability and support replenishment requirements.
• Support receiving, inspection, inventory accountability, loading, unloading, material handling, and product documentation to ensure accurate and efficient warehouse operations.
• Review, prepare, and maintain shipping and receiving documentation, including bills of lading, packing slips, manifests, shipping labels, delivery tickets, and inventory records.
• Assist with inventory reconciliation, stock verification, and the identification and resolution of inventory discrepancies.
• Coordinate transportation and delivery activities, including performing delivery-driver duties in support of GSA and Prime Vendor customer operations, as required.
• Provide operational oversight of General Services Administration (GSA) activities throughout Japan.
• Perform other related duties as assigned to support CPFD operational and customer service requirements.
• Other duties as assigned.

Job Requirements:

Education:

Position requires High school education or equivalent work experience. Some college education with proficiency in written communications and basic mathematics is preferred.

Experience:

Position requires at least five years of foodservice or US Military experience. Logistics or sales, Food Defense/Sanitation Audits, GSA operations and quality control experience are a plus.

Knowledge:

Working knowledge of Microsoft applications to include Word, Excel (formulas), Outlook and other standard programs.

Skills and Abilities:

• Demonstrate the ability to communicate effectively, both verbally and in writing, with internal and external customers and vendors.
• Strong and dependable team player with a professional attitude.
• Excellent attention to detail, time management, organizational, and multitasking skills.
• Must successfully complete and pass a background check to obtain and maintain Status of Forces Agreement (SOFA) status in Japan.
• Must possess a valid driver's license and be eligible to obtain a SOFA driver's license forklift license in Japan.