Customer Service Representative
Job Description
(Customer Service Representative)
The Customer Service Representative is responsible for supporting Verse Telecom’s fibre internet customers by addressing enquiries, resolving service issues, and ensuring a positive customer experience.
Key Responsibilities:
- Respond to customer enquiries via phone, email, WhatsApp, and other communication channels.
- Handle customer complaints and ensure timely resolution of issues.
- Assist customers with fibre internet subscriptions, installations, upgrades, and service requests.
- Follow up on pending customer issues and provide regular updates.
- Maintain accurate records of customer interactions and requests.
- Escalate technical or complex issues to the appropriate team when necessary.
- Educate customers on available services, plans, and payment procedures.
- Promote customer satisfaction and retention through excellent service.