Customer Service Representative

The Customer Service Representative provides customer service to clients, in addition to assisting and supporting the account management team with a wide range of responsibilities and tasks including:

• Provide administrative support to Account Executive and Account Manager.
• Assist Account Executives/Managers in coordinating all aspects of client activities.
• Provide exceptional customer service by communicating and responding to clients and carriers in a timely manner via phone or email.
• Handle multiple types of customer experience inquiries, resolve service concerns, document
customer requests, and complete changes to policies which do not require a license.
• Effectively manage claim inquiries and follow up.
• Contact insurance carriers for acknowledgement, status, and potential escalation for pending claims.
• Assist with billing retrieval and follow up with clients for payments and documentation.
• Assist with Mortgagee change requests.
• Assist with documentation for quotes received, policies issued and endorsements.
• Assist account management team with eligibility requests.
• Assist with billing audits and correcting errors by providing the necessary documentation.
• Enter and update client policy information in agency management system Epic.
• Update and organize client files and records.
• Data entry and research.
• Assist with projects as needed to support team and agency.

PLEASE READ: This is a full-time position with an expectation to be online and available from 8:30 AM to 5:30 PM EST (15:30 to 00:30 Beirut Time) Monday through Friday. This role has a salary of $1300/month.

• Highly fluent in both English and Arabic
• 2+ years of professional work experience
• 1-2 years of experience in customer service
• Excellent working knowledge of Microsoft Word, Excel, and PowerPoint.
• Self-motivated with the ability to work effectively as part of a team or on individually assigned tasks
• The ability to work in a fast-paced environment where time-management and
  prioritization skills are essential
• Detail-oriented and systematic in their working style
• Able to quickly learn new critical internal work management software
• Access to a high-functioning computer and exceptional internet connection

All your information will be kept confidential according to EEO guidelines.