Customer Service Representative JS

Hours: Monday through Saturday, available from 9:00 AM – 8:00 PM. 44 hours per week with 45-minute lunch break and 2 days off (consecutive or not).

40 hours per week

Location: Murano Site – Calle 40 Sur #41-44, Envigado, Antioquia, Colombia

Start dates: November 27th

Job description: We are looking for a Customer Service Representative (CSR) responsible for handling phone calls in a professional and efficient manner. The role focuses on supporting customers with their online purchases, resolving inquiries, and ensuring a smooth shopping experience.

Responsibilities:

• Answer phone calls and emails professionally and efficiently
• Assist customers with online purchases, resolving questions and issues effectively
• Ensure customer satisfaction by providing clear and detailed solutions
• Collaborate closely with the team to maintain high service standards and meet goals

Requirements:

• C1 level of English
• Minimum 6 months of experience in customer service
• Exceptional communication and customer service skills
• Previous experience in phone/email support
• Flexibility to work varied schedules and adapt to changing situations
• Proactive attitude and ability to solve problems independently

Requisitos