Customer Service Representative

We are seeking a smart, customer-focused, and proactive Customer Service Representative to join their growing team.
The ideal candidate will be responsible for providing excellent customer support, responding to enquiries, resolving complaints, and ensuring a seamless customer experience.

Key Responsibilities

* Respond to customer enquiries via phone calls, emails, social media, and walk-in visits.
* Provide accurate information about the company’s products and services.
* Resolve customer complaints promptly and professionally.
* Process customer requests and maintain accurate customer records.
* Follow up on customer enquiries to ensure complete satisfaction.
* Escalate complex issues to the appropriate department when necessary.
* Maintain a positive and professional relationship with customers at all times.
* Work collaboratively with other departments to ensure excellent service delivery.

Qualifications and Requirements:

* Bachelor’s Degree or HND in any discipline.
* Minimum of 2 years’ experience in Customer Service, or a similar role.
* Excellent communication, interpersonal, and negotiation skills.
* Strong customer relationship management skills.
* Target-driven with the ability to achieve sales objectives.
* Good computer proficiency, including Microsoft Office applications.
* Must reside in or around Ikeja, Ogba, Maryland, Oregun, Ojodu, Alausa, Magodo, Agege, or nearby locations.

Interested and qualified candidates should send their CVs to: [email protected] using “Customer Service Representative” as the subject of the email.