Customer Service Representative
Job Summary
KDCI Outsourcing is seeking a proactive and empathetic Customer Service Representative to support a client in the wellness and lifestyle industry. This role is responsible for providing timely, professional, and solution-oriented customer support while ensuring an exceptional customer experience. The ideal candidate has experience supporting eCommerce or direct-to-consumer brands, strong communication skills, and the ability to effectively resolve product, order, return, and troubleshooting inquiries.
Key Responsibilities
Respond promptly and professionally to customer inquiries via email.
Provide accurate and helpful information about product details, availability, pricing, and usage
Troubleshoot and resolve service or product issues by identifying root causes and recommending solutions
Handle order processing tasks, including updates, modifications, and returns
Escalate unresolved or complex issues to the appropriate internal teams as needed
Maintain accurate and comprehensive records of all customer interactions, transactions, and feedback
Follow established communication guidelines and policies to ensure consistency and quality in support
Collaborate with internal teams when additional assistance is required to resolve customer concerns.
Participate in training sessions to stay updated on product knowledge, tools, and internal procedures
Job Requirements
2–3 years of experience in a customer service role, preferably within eCommerce or direct-to-consumer environments.
Experience in the wellness, health-tech, or related consumer products industry.
Experience supporting Western clients or global eCommerce brands.
Hands-on experience using customer support and eCommerce platforms such as Shopify, Starshipit, and Salesforce CRM.
Previous experience providing customer support through phone, email, and chat channels.
Excellent written and verbal English communication skills.
Strong customer service mindset with a commitment to delivering exceptional customer experiences.
Strong attention to detail, organizational skills, and analytical thinking.
High level of empathy with the ability to understand customer concerns and provide effective solutions.
Ability to multitask, prioritize competing responsibilities, and perform effectively in a fast-paced environment.
Team-oriented with a strong work ethic and commitment to delivering quality service.
Must be willing and prepared to work on a rotating shift schedule, including morning, mid, and graveyard shifts, based on business and operational needs.
As published by recruitee
Full name, Email, CV, Cover letter, Phone
- At KDCI Outsourcing, we are committed to protecting your personal data in accordance with the Data Privacy Act of 2012 (RA 10173). By applying through our website, you agree to the collection and processing of your personal information—including your name, contact details, resume, and other relevant data—for the purpose of evaluating your application, managing recruitment records, and facilitating our hiring process. Your information may be shared with internal hiring teams, third-party recruitment service providers, or regulatory authorities if required by law. We will retain your application data for up to twelve (12) months for consideration for future opportunities unless you request its earlier deletion. You have the right to access your personal data, correct any inaccuracies, or request deletion of your information. To exercise these rights or inquire about our privacy practices, you may contact our Data Protection Officer at dpo@kdci.co or 09569274585. By submitting your application, you acknowledge and consent to the collection, processing, sharing, and retention of your data as described above. yes / no
- Current Location choose one
- What is your highest educational attainment? choose one
- What work setup(s) are you open to? (You may select all that apply) choose any
- What was your most recent monthly salary?
- What is your expected monthly salary?
- Previous or Current Company
- Most Recent Position
- Do you have experience working in an outsourcing company? yes / no
- When are you available for an initial interview? Please let us know your preferred date.
- When can you start if selected? choose one
- Are you currently employed? yes / no
- How many years of professional customer service experience do you have in an eCommerce or direct-to-consumer (DTC) environment? choose one
- Which customer service and eCommerce platforms have you used professionally? (Select all that apply.) choose any
- Which customer support channels have you handled professionally? (Select all that apply) choose any
- Which markets have you professionally supported in a customer service capacity? (Select all that apply.) choose one
- Do you have professional customer service experience in the wellness or health-tech industry? yes / no
- Which shift schedules are you willing and able to work as part of a 24/7 customer service operation? choose any