Customer Service Representative

Customer Service Representative – Electrical SupplyLafayette, IN

Are you a customer-focused professional who enjoys problem-solving, building relationships, and working in a fast-paced environment? Do you thrive on delivering exceptional service and being the trusted resource customers rely on?
If so, we want you on our team.

At Kirby Risk Electrical Supply, our Customer Service Representatives play a vital role in helping customers get the products and solutions they need—on time, every time. You’ll join a team that values accuracy, collaboration, and a commitment to excellence.

What You’ll Do as a Customer Service Representative

In this multi-faceted role, you’ll be the go-to contact for customer needs, providing top-tier support and ensuring every interaction reflects the Kirby Risk standard of service.

You’ll:

Deliver outstanding customer service—exceeding expectations and honoring every commitment.
Partner with outside sales to support customers and strengthen relationships.
Coordinate with vendors to ensure products are delivered accurately and on schedule.
Support corporate marketing efforts such as product launches and training events.
Engage in a variety of responsibilities, including:

Counter and Inside Sales
Warehousing and Inventory Management
Vendor and Customer Communications
Order Entry and Product Support

Every day is an opportunity to make a difference for our customers and grow within a company that invests in your future.

What Makes You a Great Fit

College coursework and/or 2+ years of relevant work experience
Strong written, verbal, and interpersonal communication skills
Detail-oriented with excellent organizational abilities
Quick learner who’s eager to grow and apply new knowledge
Experience in business-to-business sales or electrical distribution preferred

What to Expect in This Role

Ability to lift up to 50 lbs.
Valid driver’s license required
Comfort with multi-line phone systems and warehouse operations
Experience with inventory management and loading/unloading shipments
Forklift experience a plus
Schedule: Monday–Friday, 7 am–5 pm, with overtime as needed

Looking for a role where service and teamwork matter? Apply today.